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Tea Tree Oil  R&D Plan 2006-2011

Foreword
Snapshot of the Five Year Plan
1. Purpose of the Plan
2. Industry Profile
3. Key Challenges for the Industry
4. Research Directions
5. The Research and Development Program 2006-2011
Appendix 1: The R&D Advisory Committee
Appendix 2: RIRDC/ATTIA R&D Expenditure to Date (nominal $)
Appendix 3: Current and Completed Projects
Appendix 4: Contacts


Foreword
Five year R&D plans are developed for each of RIRDC’s major programs. The present plan (2006-2011) is the second R&D Plan for the Tea Tree Oil Program. 
The first plan covered the period 1998-2003 and was used to guide the program up until August 2005.

The 2006-2011 plan identifies four key objectives for the R&D investments to be made on behalf of the industry and Australian Government. 
Associated with each objective is a set of strategies to be followed in pursuing each objective and a set of performance indicators to give guidance as to how the program can be assessed as it progresses.

This Plan has been prepared by RIRDC’s Tea Tree Oil Research and Development Advisory Committee. The development of the Plan has received input from 
both growers and product manufacturers during August and September 2005. It is the most recent R&D planning initiative following a planning conference in 1989, 
the establishment of the program in 1990, a marketing and planning conference in 1991, a review of the program in 1994 and the first Five Year R&D Plan 
developed in 1998 through consultation with industry members and other stakeholders.

The Plan reflects the state of the industry in 2005. A decline in the price of tea tree oil since the last Plan and the development of significant new regulatory barriers have meant that some of the future R&D directions have changed to those developed in 1998. However, other priorities remain pertinent, particularly in the area of increasing the demand for oil in the long term, and maintaining Australia’s competitive advantage through the breeding project.

This Plan is consistent with the RIRDC Corporate Plan (2003-2008) and will be implemented in accordance with the provisions of the Primary Industries and Energy Research and Development Act 1989.
 
Peter O’Brien
Managing Director
Rural Industries Research and Development Corporation
Pat Bolster
Chairperson 
Rural Industries Research and Development Corporation
Tea Tree Oil R&D Advisory Committee



 
Snapshot of the Five Year Plan
Goal
To support the continued development of a profitable and environmentally sustainable Australian tea tree oil industry that has established international leadership in marketing, value adding, product reliability and production.

Objectives

  • Enhancing production systems to maintain the competitiveness of Australian growers.
  • Identifying regulatory regimes and market barriers, and enhancing the ability of industry to meet safety standards.
  • Demonstrating proof of concept/efficacy for innovative applications of tea tree oil.
  • Fostering communication that increases understanding and thereby encourages greater use of tea tree oil.
  • 1. Purpose of the Plan
    The purpose of this Five Year Plan is:

  • To present the rationale and context for R&D required in the tea tree oil industry,
  • To indicate the specific role that RIRDC funded R&D will play in expanding the knowledge base of the industry, and improving its profitability and sustainability,
  • To outline the broad priorities that RIRDC will pursue through its investment in the program over the next five years,
  • To take account of national research priorities, Ministerial guidance and RIRDC policies, and
  • To encourage collaboration and coordination for tea tree industry R&D, including new joint investment.
  • The plan is based on consultation with industry via a survey of industry members including growers, manufacturers and traders during July 2005, as well as a workshop involving the RIRDC R&D Advisory Committee and other industry representatives held in August 2005. A draft plan was presented at the Industry Symposium in Wollongbar in September 2005 and refined following feedback from those that attended.

    2. Industry Profile
    Tea tree oil has been produced and marketed in Australia since the 1920s. Although the industry was first based on bush cutting, most commercial production is now sourced from the cultivation of Melaleuca alternifolia, predominantly grown in the coastal region of northern New South Wales and the Atherton Tablelands of Queensland.

    There are currently around 4,500 ha of cultivated tea tree growing in these locations in Australia and there are currently about 100 growers. Biomass and oil yields vary significantly from plantation to plantation and within plantations. In 2004/05, 517 tonnes of tea tree oil were produced and 527 tonnes sold. The Australian Tea Tree Industry Association (ATTIA) is the peak industry body.

    The oil is extracted by steam distillation from the mechanically harvested aboveground portion of the plant material. The major parameters of the oil are described by the international standard ISO 4730-2004.

    There have been strong market forces operating over the past seven years. Production peaked at an estimated 7-800 tonnes in 1999/2000. Prices fell from a high of $50,000/tonne in 1997/8 to $1,200/tonne in 2004. Currently the price has climbed to $15,000/tonne. As a result of over-production, growers left the industry in the period 2001-3 and production fell to an estimated 300-400 tonnes, some oil being held in stock in the expectation of rising prices. As stocked oil was sold into the marketplace, real demand became evident and production followed suit, rising to over 500 tonnes in 2004/5. Prices have risen with the increase in demand.

    According to the Industry Stock and Production Audit, demand has shown an increase of 25% (2003/04) and 13% (2004/05) per annum for each of the past two years. This growth is despite a fall in generic promotional activity by the industry for 6 to 7 years. The demand figures have been derived as a function of stock changes and estimated production.

    The market for tea tree oil in the cosmetic and personal health areas is maturing with the oil no longer being sought for its novelty value. Most oil is still sold in pure form and used for various purposes due to its anti-bacterial, anti-fungal, anti-viral and anti-inflammatory properties. Small quantities of oil are included in a very wide range of personal health care, cosmetic and animal care products. There is also one rural industrial use of tea tree oil now commencing and at least two known pending industrial uses. About 90% of Australian tea tree oil is exported, principally to North America and Europe.

    On the supply side, the capacity of the industry to produce has been largely maintained. Various factors influence oil production in any year including climatic factors, oil prices and fertiliser practices. Production of oil has increased significantly in the past two years to around 550 tonnes per annum.

    Over the past eight years there has been enough improved seed sold from the breeding program to plant around 1,000 hectares of tea tree. Most of these sales occurred four to eight years ago with less occurring in the past four years due to a downturn in the industry. However, this year there has been a marked increase in seed purchases following an improvement in market conditions and an even higher yield potential from the most recently released seed.

    Overseas production is currently small but speculation is still manifest on low labour-cost countries in Asia and Africa developing tea tree oil production. The current low international price for oil is probably slowing any expansion in tea tree oil production, as in Australia. However, if the price and/or demand were to increase, there is the potential for overseas countries to increase production with some speed.

    3. Key Challenges for the Industry

    The strengths of the industry include:

  • Australia has a highly capable production sector equipped with knowledge of best management and sustainable practices
  • The industry is supported by a skilled and diverse human resource base
  • There is an established peak industry body
  • There is an established research infrastructure and R&D program
  • Australia is the current leader in the world production of oil
  • Australia has the capacity to lift production quickly if demand improves to limit high prices attracting overseas supply
  • Australia has available higher yielding seed to reduce costs of production and a breeding program to provide continuous improvement
  • Oil extraction is clean, simple, relatively inexpensive and produces little waste
  • The oil has proven in vitro efficacy against certain micro-organisms
  • The oil has versatility in end-use and capacity for value-adding
  • Tea tree oil is a natural product that enjoys a "clean and green" reputation
  • The oil is described by an international standard
  • The regulatory system in Australia classifies tea tree oil as a therapeutic good
  • There is a growing market for tea tree trash for mulch
  • Tea tree oil is non-perishable and does not need secondary processing
  • The weaknesses of the industry are:
  • The present price of oil is not as profitable as the previous higher prices
  • The capital base of the industry is being eroded through non-replacement strategies
  • Current demand is largely dependent on pure oil sold in bottles and this level of concentration may face safety and toxicity market challenges in the future
  • Tea tree oil has lost its prestige and novelty values due to the abundance of oil, the associated price fall, and its changed position in the product life cycle
  • The industry is fragmented with differing agendas
  • There is a piecemeal approach to marketing and consistent market intelligence is lacking
  • Communication within the industry is not always good
  • Product knowledge is limited
  • Information on formulation is limited
  • A distinctive Australian quality branding is lacking
  • Regulatory approval is still lacking for key target markets
  • There are gaps in the safety profile for tea tree oil
  • Efficacy data is limited, particularly from clinical trials
  • The smell of the oil is objectionable to some
  • Opportunities facing the industry are:
  • Australian production can become the lowest cost producer in the world
  • Australian tea tree oil can be established as the premier brand
  • Oil quality grading and descriptions can be established based on real attributes
  • Demand can be enhanced through further market development based on the efficacy of tea tree oil against a range of microbes
  • Increased demand is potentially available in the areas of antifungals (health care, biocides and agriculture) and in hospitals against MRSA (Golden Staph)
  • Improved and new formulations can be developed
  • The reduced prices are opening up opportunities in other market segments
  • The price fall will lower costs of production of oil through changed management practices and the departure of higher cost producers
  • The improved higher yielding seed becoming available will allow even lower costs of production
  • The current interest in and demand for natural products can be capitalised on
  • The "clean and green" perception can be exploited and an image of scientifically-backed products can be created
  • Industry consultation and planning processes can be improved, thereby increasing support for promotion, quality standards and R&D
  • Threats facing the industry are:
  • Cost inflation is driving up costs of production (eg. increasing fuel prices)
  • The oil may be excluded from some markets due to stricter regulatory regimes based on safety and toxicity factors
  • There is ready availability of substitute ingredients when the oil is providing no real functional benefits and when safety is an issue
  • Low cost production of oil is possible in low labour cost countries
  • There are competing natural products
  • There can be leakage of improved genetic material to overseas competitors
  • There is competition and pressure from the pharmaceutical industry
  • There may be changes to the safety and efficacy regulatory environment
  • The key challenge for the industry is to increase demand and improve profitability. The latter is already being sought by industry on the supply side through lowering costs of production as far as possible using improvements to production methods. The yield from the improved seed offers significant potential for lowering costs in the future if sufficient incentive for new or replacement plantings eventuate.

    Reducing costs of production is not only important as a potential contributor to restoring profitability but also to maintaining Australia’s competitive advantage against the rest of the world.

    The challenge on the demand side is to identify new markets or enhance existing markets that will require large quantities of oil. This will require a long-term approach with continued seed funding to demonstrate the oil’s capability and stimulating research by others. It will be necessary to demonstrate to potential users and regulatory authorities that tea tree oil is safe and effective. This will require a high level of communication to potential users and authorities as well as the development of new information regarding the impact of tea tree oil.

    4. Research Directions
    The past Five Year Plan (1998-2003) has recently been reviewed. The conclusions from that review are:

  • There were significant indirect impacts of R&D findings through supporting proprietary efforts and the lead and focus provided by the program’s R&D. Progress in the areas of market and product development associated with tea tree oil has not been as rapid as hoped by industry.
  • Some manufacturers were unaware of the research program. Communication of research reports targeted to these and other manufacturers and product developers should be enhanced. This could take the form of concise summaries of major findings and the provision of contact details of where follow-ups can be made. Such information could be sent out by email.
  • An increased knowledge of efficacy and toxicity has been produced from the R&D program. This is useful for addressing current regulatory concerns and those that may arise in the future. Further assessment is necessary to define the most constraining regulatory barriers and concerns that may limit opportunities for increasing the demand for tea tree oil.
  • The role of the program is to support product and market development through strategic and generic R&D activities, rather than directly supporting the development and commercialisation of products. Product development is at the other end of the process of increasing demand. This should be made clearer to industry.
  • The increased yields apparent from the improved seed produced from the breeding program (90% improved yield) has significant potential to lower the costs of production. The low profitability from the oil and the costs of replanting or planting new areas of tea tree has limited this impact. However, there is considerable support for the breeding program to continue in the long term. The difficulties of closing the program down and then regenerating it at some future time need to be recognised.

  •  
    Some key directions for R&D for the next five years are:
  • The program should enhance its focus on consolidating and disseminating available information on tea tree oil to both Australian and overseas manufacturing and product development interests.
  • The program should continue to support studies that demonstrate the efficacy of tea tree oil.
  • The program should continue to support R&D in the area of product safety.
  • To make best use of scarce R&D resources such studies should be prioritised carefully by considering

  • (i) the likely market sizes that exist for different oil uses
    (ii) the ease of surmounting associated regulatory barriers, and
    (iii) some informed opinion of the chances of success of producing information that will make a difference to regulatory barriers and to market penetration and development.
  • Further developing the position of Australian tea tree oil in the market place as a high quality and reliable oil will be an important underpinning strategy for the Industry.
  • Reducing costs of production is an important component of returning the industry or at least part of the industry to high levels of profitability. In this regard the breeding program is a valuable asset of the industry requiring protection, potentially through Plant Breeders Rights.
  • This plan is consistent with the RIRDC goals of developing new opportunities and markets for agricultural products, improving competitiveness and sustainability, and generally supporting innovation and change in Australian agriculture. The plan also supports RIRDC strategies that have been developed to address the national and rural research priorities set by the Australian Government through:
  • promoting demand for safe and healthy products
  • commercialising new products
  • maintaining confidence in the integrity of Australian products
  • Tea tree oil is increasingly being recognised as a commodity that has the potential for use in a wide range of sectors other than the traditional anti-microbial and personal health care uses that have largely been researched and pursued as markets. Alternative markets include the agricultural sector (as a fungicide and pesticide); the health sector (to control outbreaks of MRSA); biocidals (everyday cleaning and disinfectant agents); and industrial uses such as air conditioning decontamination. These markets are now being pursued by product developers – in some cases the products are already available in the market place.

    While the profitability of the industry has been low, funds for R&D from the tea tree oil production sector have not been significant. Therefore alternative avenues for R&D funding have been pursued from the above sectors. This strategy is likely to continue, with funds being sought from growers for the breeding project and funds towards the other objectives being sought from processors, product developers and relevant companies.

    The R&D program largely focuses its research in the early stages of the product development chain. It can not realistically be expected that outcomes in the form of commercialisation and sales of products attributable to the research can always be achieved within the life of the R&D program.

    The performance indicators developed in the R&D plan reflect this, by focusing on measuring outputs and early stage outcomes.

    5. The Research and Development Program 2006-2011
    Goal

    Objective 1: Enhancing production systems to maintain the competitiveness of Australian growers *
    Strategies
    Performance Indicators

    Objective 2: Identifying regulatory regimes and market barriers, and enhancing the ability of industry to meet safety standards 
    Strategies
    Performance Indicators

    Objective 3: Demonstrating proof of concept/efficacy for innovative applications of tea tree oil *
    Strategies
    Performance Indicators

    Objective 4: Fostering communication that increases understanding and thereby encourages greater use of tea tree oil *
    Strategies
    Performance Indicators

    Goal
    To support the continued development of a profitable and environmentally sustainable Australian tea tree oil industry that has established international leadership in marketing, value adding, product reliability and production.

    Objective 1: 
    Enhancing production systems to maintain the competitiveness of Australian growers

    Strategies

  • Ensure the competitiveness of the Australian tea tree growers through providing high yielding varieties of tea tree.
  • Ensure that improved seed is protected to retain the competitive advantage of Australian growers.
  • Support the code of practice and logo for the Australian tea tree oil industry with the purpose of maintaining international recognition of Australian certified oil as a quality and reliable product.
  • Identify and research by-products of tea tree oil production to ensure a diverse range of products from the production system (for example, use of farm waste for co-generation).
  • Develop the capital of the industry by developing training packages for the code of practice and enforcing the standard.
  • Performance Indicators
  • Breeding Program continued with the objective of achieving an oil yield gain of 120% by 2007/8 and 150% by 2010/11 in the orchards and 150% by 2007/8 for the clones.
  • Seed sales to industry of 375g seed per year (i.e sufficient to plant 100ha/yr)
  • Yield increase demonstrated in plantings of producers of up to 120% by 2007/8 and 150% by 2010/11
  • Protection for improved seed (possibly via Plant Breeders Rights or DNA Fingerprinting)
  • Logo and code of practice taken up by industry.
  • Objective 2: Identifying regulatory regimes and market barriers, and enhancing the ability of industry to meet safety standards
    Strategies
  • Undertake studies to identify expected regulations for a range of products including traditional medicine, cosmetics, biocidal, industrial and agricultural uses.
  • Identification of priorities for overcoming regulatory barriers which are constraining or likely to constrain in the future, the demand for tea tree oil.
  • Fund R&D, synthesis and communication activities that address existing or potential regulatory barriers.
  • Undertake generic safety and toxicology studies to meet regulatory requirements for a range of potential uses of tea tree oil.
  • Disseminate generic safety data to manufacturers to ensure appropriate handling and use of tea tree oil.
  • Performance Indicators
  • Evidence of actual or potential regulatory barriers identified and prioritised.
  • Evidence of addressing, ameliorating, delaying or removing actual or potential regulatory barriers.
  • Additions to the knowledge bank of the safety of tea tree oil that is relevant to regulatory authorities.
  • Examples of actions taken by manufacturers and marketers to improve the safe use of tea tree oil.
  • Objective 3: Demonstrating proof of concept/efficacy for innovative applications of tea tree oil
    Strategies
  • Identify and support innovative proof of concept/efficacy projects - including those in the areas of agriculture, industrial, cosmetic, biocidal and anti-microbial uses.
  • Actively encourage and target manufacturers to use research findings and develop them further to the product stage. Develop methods for targeting such individuals and companies.
  • Prepare and disseminate guidelines for formulations to ensure researchers and product developers are using the appropriate formulations (such as correct emulsifiers for particular situations).
  • Performance Indicators
  • Formulation guidelines developed and distributed.
  • Evidence that publications produced by the program are cited in a wide range of literature including patents and patent applications.
  • Studies funded that have resulted in advancing proof of tea tree oil effectiveness for particular uses.
  • Recognition by product developers and manufacturers of proof of concept research funded by the program.
  • Evidence of new product development activities as a result of contact with the program.
  • Objective 4: Fostering communication that increases understanding and thereby encourages greater use of tea tree oil
    Strategies
  • Develop a database of existing uses of tea tree oil worldwide including specific products and manufacturers.
  • Prepare a dossier of existing tea tree oil research. The dossier should summarise research categorising efficacy and safety for a range of uses (eg. cosmetic, anti-microbial, industrial, biocidal, agricultural) and should be made available to researchers and those involved in product development. Brief, sharp summaries should also be prepared.
  • Education of industry segments as to the availability of research outputs.
  • Develop a plan and processes to liaise between the industry, researchers and product manufacturers to ensure communication of research results, and identification of opportunities for early-stage research and exploration.
  • Performance Indicators
  • Use, product and manufacturer database developed.
  • Tea tree oil R&D dossier developed and distributed.
  • Brief summaries of R&D findings from the program disseminated widely.
  • Appendix 1: The R&D Advisory Committee 2005
     
    Ms Pat Bolster (Chair)
    Willow Management Pty Ltd

    Mr Craig Chapman
    Melaleuca Plantations of Bungawalbyn Pty Ltd

    Mr Richard Davis
    G.R. Davis Pty Ltd

    Mr Jim Gobert
    Unifect International

    Mr Steen Jorsal
    Novasel Australia Pty Ltd

    Dr Roslyn Prinsley
    RIRDC

    Appendix 2: RIRDC/ATTIA R&D Expenditure to Date (nominal $)
    Year
    Approved Program Budget
    Industry Contribution
    1990/91
    250 000
    24 563
    1991/92
    250 000
    34 405
    1992/93
    250 000
    48 050
    1993/94
    300 000
    44 000
    1994/95
    280 000
    55 906
    1995/96
    250 000
    62 500
    1996/97
    150 000
    75 000
    1997/98
    305 550
    151 850
     
    Program Expenditure 
    Industry Contribution 
    1998/99
    375,399
    172,200
    1999/2000
    346,393
    128,956
    2000/01
    643,075
    332,306
    2001/02
    296,669
    99,212
    2002/03
    378,314
    32,549
    2003/04
    370,440
    123,144
    2004/05
    299,254
    74,942
    2005/6*
    435,000
    182,435
    * Expected expenditure and pledged industry contributions.

    Appendix 3: Current and Completed Projects

    Projects Funded over the Period 1998-2005
    Project No
    Title
    Start year  End year Researcher/Organisation  Industry Contributor 
    Safety, Efficacy and Product Development
    1. UNC-7A Tea tree oil as a topical decolonisation agent for adult inpatients with Methicillin–Resistant Staphylococcus aureus (MRSA) 1998/99 2000/01 John Attia, U of Newcastle Australian Bodycare 
    2. UWA-80A Effects of tea tree oil on Staphylococcus aureus virulence factors 2003/04 2004/05 Tom Riley, UWA Novasel
    3. UWA-43A The anti-inflammatory activity of tea tree oil  1998/99 1999/00 Tom Riley, UWA Thursday Plantation 
    4. UF-5A The anti-inflammatory activity of tea tree oil –second stage  1999/00 2000/01 John Finlay–Jones, FU  Thursday Plantation 
    5. UF-6A The anti-inflammatory and anti itch properties of tea tree oil  2001/02 2001/02 John Finlay–Jones, FU Thursday Plantation 
    6. UWA-42A Skin sensitivity testing for tea tree oil  1998/99 1998/99 Christine Carson, UWA  
    7. UWA-51A Skin sensitivity testing for tea tree oil – second stage  1999/00 1999/00 Tom Riley, UWA  
    8. UWA-55A Antimicrobial activity of tea tree oil against oral micro-organisms  2001/02 2002/03 Tom Riley, UWA Australian Bodycare
    9. UWA-56A Clinical efficacy of tea tree oil for treating cold sores  2001/02 2001/02 Tom Riley, UWA Australian Bodycare
    10. UWA-50A The anti-fungal activity of tea tree oil  1999/00 2000/01 Christine Carson, UWA  
    11. UWA-58A The anti-fungal activity of tea tree oil  2001/02 2002/03 Tom Riley, UWA Australian Bodycare
    12. UWA-75A Compilation and review of published and unpublished tea tree oil literature  2002/03 2003/04 Tom Riley, UWA  
    13. UWA-72A Assessing the in situ efficacy of tea tree oil as a topical antiseptic  2002/03 2004/05 Tom Riley, UWA Novasel
    14. UWA-57A Multi-centre randomised clinical trials for tea tree oil products for vaginal infections  2002/03 2002/03 Tom Riley, UWA Australian Bodycare
    15. UWA-40A Antiviral activity of tea tree oil – in vitro and in vivo  1998/99 2000/01 Christine Carson, UWA  
    Project No
    Title
    Start year  End year Researcher/Organisation  Industry Contributor 
    16. UWA-79A Tolerance of Pseudomonas areaeruginosa to tea tree oil 2003/04 2004/05 Christine Carson, UWA Novasel
    17. UF-8A Regulation of immune responses in human skin by tea tree oil  2001/02 2002/03 John Finlay–Jones, FU Novasel
    18. SAG-3A Evaluation of tea tree oil as an insecticide in vegetables  2002/03 2002/03 Keith Lewis, Serve Ag BFS Serve Ag 

    BFS

    19. SAH-1A Development of tea tree/ hydrogel dressings for use in wound care  2003/04 2004/05 Gary Bain  Rye Pharmaceuticals 
    20. ATT-1A Mutagenicity study  2004/05 2004/05 Isabelle Meyer-Carrive ATTIA
    21. MS034-12 Review of the data available on toxicology/safety of tea tree oil  2003/04 2003/04 Jesper Bo-Nielsen  
    Sustainable Production Systems 
    22. DAN -151A/199A Breeding and cloning tea tree for greater profitability 1998/99 2004/05  John Doran, CSIRO ATTIA
    23. CSF-55A Development of DNA markers for tea tree  1998/99 1999/00 John Doran, CSIRO ATTIA
    24. DAQ-252A Plant nutritional survey of the Australian tea tree industry  1998/99 1999/00 James Drinnan, QDPI ATTIA

    Appendix 4: Contacts
    Australian Tea Tree Industry Association
    Mr Peter Bryant
    Phone : 02 66 874 162
    Fax : 02 66 875 050
    Email : ttree@westnet.com.au

    Tea Tree Oil Research and Development Advisory Committee 2005
    Ms Pat Bolster (Chair)
    Willow Management Pty Ltd
    Ph: 02 6674 2991
    Fax: 02 6674 2475
    Email: pbolster@ozemail.com.au

    Mr Craig Chapman
    Melaleuca Plantations of Bungawalbyn Pty Ltd
    Tel: 02 6683 2480
    Fax: 02 6683 2329
    Email: melplant@nor.com.au

    Mr Richard Davis
    G.R. Davis Pty Ltd
    Tel: 02 9627 4537
    Fax: 02 9627 5468
    Email: richard@grdavis.com.au

     

    Mr Jim Gobert
    Unifect International
    Ph: 02 9654 0129
    Mob: 0402 309 396
    Email: jgobert@tpg.com.au

    Mr Steen Jorsal
    Novasel Australia Pty Ltd
    Ph: 07 5522 9346
    Fax: 07 5559 0593
    Email: sjorsal@novasel.org

    Dr Roslyn Prinsley
    RIRDC
    Ph: 02 6272 5227
    Fax: 02 6272 5877
    Email: roslyn.prinsley@rirdc.gov.au